Our PrimeSUITE® Hosting & Support Services

Greenway LogoDeploying PrimeSUITE® EHR requires much more than basic computer and network IT knowledge. It requires a high level of certified expertise in Greenway PrimeSUITE® and HIPAA as well as network, computer and security technologies.

How does ITelagen® Help?
ITelagen® redefines Healthcare IT for medical practices that utilize Greenway PrimeSUITE® by empowering them with:

  • IT & EHR Support
    ITelagen provides a complete Greenway PrimeSUITE® support solution for medical practices that supports your entire staff on PrimeSUITE® and secures, supports and manages the desktop computers. Our Greenway PrimeSUITE® & IT services ensure that medical practices are operating properly & securely with Greenway PrimeSUITE®.
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  • PrimeSUITE® EHR Hosting
    Our Greenway PrimeSUITE® Hosting enables medical practices to trust ITelagen with all your Greenway PrimeSUITE® operational needs at the ITelagen data center that operates with 99.99% availability. Additionally, the IT experts at ITelagen take care of maintaining the EHR servers, performing backups, installing upgrades, new software releases, and managing firewalls and security.
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  • PrimeSUITE® System Administration
    ITelagen provides a complete service for managing, securing, upgrading, optimizing and supporting your practice’s Greenway PrimeSUITE® application on your servers.
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100% USA Employees100% USA-based Staff
All of ITelagen’s Greenway PrimeSUITE® staff and datacenters are located in the United States. This further ensures the security of your patient data as the data never leaves the United States.

HIPAA Compliant/Certified Healthcare
With the advent of electronic patient data, the security of this data is paramount. That’s why ITelagen’s Greenway PrimeSUITE® services exceed HIPAA requirements. Our data centers are SSAE16 / SOC Type II certified, an internationally recognized auditing standard that represents that a datacenter has been through an in-depth audit of their control activities, which generally include controls over information technology and related processes. Additionally, ITelagen’s support services are operated as ISO 27002 and 27799 compliant, both of which are information security standards that ensure the security of patient data.